Hearth Isles: Help & Support

Need a hand? Write to support@hearthisles.com. We usually answer within 2 working days. Please tell us your phone model and the level number.

How do I play?

Drag a piece from the tray onto your island. Two matching blocks merge (2 Planks make Walls). Click a Door and a Roof onto Walls to finish a house, and an islander moves in. Tap ? in the game any time for the rules.

What are Pick & Drop โœ‹ and Gather ๐Ÿงฒ?

โœ‹ lets you lift any loose block and drop it exactly where you want. ๐Ÿงฒ pulls scattered pieces together and makes the best merges for you. You earn both with big combos, and you can also get them with coins or a short optional video.

I lost my progress

Progress is saved on your phone. Deleting the app deletes it, and we cannot restore it, because we never store accounts.

Captain's Pass: restore or refund

Bought the Pass and it isn't showing (new phone, reinstalled game)? In the village, tap ๐Ÿ‘‘ Pass, then Restore Purchases. Use the same Apple ID or Google account you bought it with. For a refund, use Apple's reportaproblem.apple.com or Google Play's order history; payments are handled by the store, not by us.

Ads

Ads in Hearth Isles are always optional: you choose to watch a video for a bonus. To change tracking permission, go to Settings โ†’ Privacy & Security โ†’ Tracking.

Accessibility

In the game's help screen you can turn on Calm Motion (no shaking or flashing), Large Text, and turn sound or vibration off.

Privacy Policy